Order & Delivery Service Term & Conditions
Delivery Services
All delivery orders date and time is specified in Malaysia/Singapore (GMT +08:00) time zone.
Our Open Business Hours:
Monday to Saturday ( 9.00am ~ 6.30pm )
Our Delivery Time:
Monday to Saturday ( 8.30am ~ 9.00pm )
Sunday ( 8.30am ~ 2pm )
Same Day Delivery Time:
- Order received & confirmed before 1pm (GMT +8.00) same day delivered before 5pm.
- Order received & confirmed Before 3pm (GMT +8.00) will be consider as express order and same day delivery before 9pm.
- Order received & confirmed after 5pm (GMT +8.00) will be delivered the next working day after 1pm.
- Order received & confirmed after 1pm (GMT +8.00) on saturday will be delivered on monday before 1pm.
- Although we can do same day deliveries but we would appreciate your advance orders.
Delivery on Public Holiday & Special Occasion
If your order place on Sunday and Public Holiday or Special Occasion ( Valentine’s day, Mother’s day, Father’s day ) than the order will automatically treated as the next working day.
So that please place your order in advance, will be much appreciated to ensure that goods can be deliver on time.
Outstation Delivery Order
For outstation delivery order (Out of Melaka State), a minimum of flower arrangement must be RM200.00 and above. The flowers and materials used in our flower arrangement may vary according to the availability & seasonality. We reserve the right to change any flowers, colors of flower, materials & gifts on unavailability of such. The most similar or next similar one which is available will be replaced at the time of the order / delivery date. As such, we have no obligation to make any refund in the event of any such changes made to the products and materials used for the outstation orders being delivered to the recipient's concerned.
Order Cancellation & Changes
Fiore Garden Floral & Gifts is liability of excellent services provide to you. We are unable to cancel or change the order which is done or delivered. If insist on the cancellation, a 50% will be charges based on the confirmed order value. If need to give any changes on your confirm orders like materials, name, address, message & etc……, kindly contact us at (06-337 6653) or email us at (This email address is being protected from spambots. You need JavaScript enabled to view it.) before your order is ready to collect or deliver. Any changes make on the order is done or en route will not be accepted.
Order Feedback
Your feedback is very valuable to us to improve our products & services, kindly contact us at (06-337 6653) or email us at (This email address is being protected from spambots. You need JavaScript enabled to view it.).
Substitution
Fiore Garden Floral & Gifts reserves the right to substitute any flower and packaging materials of equal or higher value while preserving the style, theme and color scheme of your order, depending on the floral materials stock availability of the present day.
*** Fiore Garden Floral & Gifts do not reveal any sender data to any thirdparty
Contact Us:
Office Tel: 06 337 6653
Hp / Whatsapp: 012 639 9652 (Javen), 016 201 9652 (Fish), 012 639 8629 (Mdm Ong)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it.
Address:
G 120, Jalan Rahmat 1, Taman Malim Jaya, 75250 Melaka.
(Through Oldtown Malim junction, opposite Boon Hong Stationery Shop)